1. Who we are
Ely Fencing Ltd ("we", "us", "our") is a fencing contractor based at 19 Lawn Lane, Little Downham, Cambridgeshire, CB6 2TS. We can be contacted at:
- Email: info@elyfencing.co.uk
- Telephone: 07794 053 683
- Post: 19 Lawn Lane, Little Downham, Cambridgeshire, CB6 2TS
We are the data controller for personal data collected through this website (www.elyfencing.co.uk).
2. What data we collect
We may collect the following personal information:
- Contact and enquiry data - your name, email address, postcode and any message you send via our quote request form
- Technical data - your IP address, browser type, pages visited and time spent on site (collected via cookies - see our Cookie Policy)
- Communication data - any emails or messages you send us directly
3. How we use your data
| Purpose | Legal basis |
|---|---|
| To respond to your quote enquiry or other message | Legitimate interests / contract performance |
| To contact you about your project | Legitimate interests |
| To improve our website and services | Legitimate interests |
| To comply with legal obligations | Legal obligation |
We do not use your data for automated decision-making or profiling. We do not send marketing emails unless you have given explicit consent.
4. Who we share your data with
We do not sell your data. We may share it with:
- Email service providers - we use SMTP2GO to transmit form submissions to our inbox. They act as a data processor under a data processing agreement.
- Legal or regulatory authorities - where required by law.
5. How long we keep your data
Enquiry emails and form submissions are retained for up to 3 years and then deleted, unless we have an ongoing business relationship or legal obligation to retain them longer.
6. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Rectification - ask us to correct inaccurate data
- Erasure - ask us to delete your data (subject to legal obligations)
- Restriction - ask us to limit how we use your data
- Objection - object to processing based on legitimate interests
- Portability - receive your data in a portable format
To exercise any of these rights, contact us at info@elyfencing.co.uk. We will respond within one month.
You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk or 0303 123 1113.
7. Security
We take reasonable technical and organisational measures to protect your personal data. Our website uses HTTPS encryption. Form data is transmitted via a secure third-party email service.
8. Cookies
We use cookies on this website. For full details see our Cookie Policy.
9. Links to other websites
Our website may contain links to third-party sites (such as Facebook). We are not responsible for the privacy practices of those sites and encourage you to read their policies.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact us
For any privacy-related queries please contact us at info@elyfencing.co.uk or write to us at 19 Lawn Lane, Little Downham, Cambridgeshire, CB6 2TS.